Privacy Policy

Effective Date: February 10, 2026

Last Updated: February 10, 2026

1. INTRODUCTION AND COMMITMENT TO PRIVACY

HED Construction LLC (“we,” “us,” “our,” or the “Company”), a Maryland-based residential construction and remodeling firm headquartered in Severn, Maryland, is deeply committed to protecting the privacy and security of personal information entrusted to us by our clients, website visitors, and community members. Founded on April 12, 2022, our mission—“Transforming homes with quality craftsmanship and care”—extends beyond physical craftsmanship to encompass ethical stewardship of your data. This Privacy Policy details how we collect, use, disclose, safeguard, and manage personal information across all touchpoints: our website, project consultations, contractual engagements, communications, and service delivery. By engaging with HED Construction LLC—whether by visiting our website, submitting an inquiry, signing a project contract, or communicating via phone or email—you acknowledge that you have read, understood, and consent to the practices described herein. This policy applies solely to information collected by HED Construction LLC and does not govern the practices of third-party vendors, subcontractors, or linked websites. We reserve the right to update this policy periodically; the effective date will be revised accordingly. Continued engagement after changes constitutes acceptance.

2. INFORMATION WE COLLECT

We collect information necessary to deliver personalized, efficient, and compliant construction services. Collection occurs through direct submission, digital interactions, and project execution.

Personal Information Provided Directly:

Contact Details: Name, physical address (including project property address), email, phone number, and preferred communication method.
Project-Specific Data: Property details (photos, blueprints, square footage), scope preferences, design inspirations, budget parameters, timeline expectations, and accessibility needs.
Contractual & Financial Data: Signed agreements, payment information (processed securely via third-party gateways; we do not store full credit card numbers), insurance documentation, and proof of property ownership/authorization.
Communications: Records of emails, messages, consultation notes, and feedback shared during the project lifecycle.

Automatically Collected Data (Digital Interactions):
When visiting our website, we may collect: IP address, browser type, device identifier, operating system, pages viewed, time spent, referral source, and geographic location (city-level). This occurs via cookies, web beacons, and server logs to optimize user experience and site functionality.

Information from Third Parties:
Rarely, with your explicit consent, we may receive referrals from prior clients, real estate professionals, or partners. We verify consent before incorporating such data. We do not purchase mailing lists or data broker information.

Excluded Sensitive Data:
We do not intentionally collect Social Security numbers, government IDs, health information, or financial account details beyond payment processing requirements. If inadvertently received, such data is securely deleted immediately.

3. HOW WE USE YOUR INFORMATION

Your information is used strictly for legitimate business purposes aligned with service delivery and legal obligations:

To schedule consultations, prepare accurate proposals, and execute signed project contracts.
To coordinate with vetted subcontractors, suppliers, and inspectors only to the extent necessary for your specific project (e.g., sharing property address with a licensed electrician for rough-in work).
To communicate project updates, schedule changes, inspection results, or warranty-related notices.
To process payments securely through PCI-DSS-compliant payment processors.
To maintain project records for warranty fulfillment, quality assurance, and compliance with Maryland state recordkeeping laws (e.g., mechanics’ lien documentation).
To improve our services, respond to feedback, and develop content relevant to homeowners (e.g., blog posts on bathroom remodeling trends).
To comply with legal obligations: responding to subpoenas, court orders, building department requests, or insurance claims.
With explicit prior consent: to feature project photos (excluding identifiable personal spaces without permission) in our portfolio, social media, or marketing materials. You retain the right to revoke consent at any time.

We will never use your project address, photos, or personal details for marketing unrelated to your engagement without separate written authorization.

4. HOW WE SHARE AND DISCLOSE INFORMATION

We do not sell, rent, or trade your personal information. Limited disclosure occurs only under these circumstances:

Service Providers: Payment processors (Stripe, Square), cloud storage (encrypted platforms), email services, and scheduling tools. These vendors operate under strict data processing agreements prohibiting unauthorized use.
Project Execution Partners: Licensed subcontractors (plumbers, electricians) and material suppliers receive only information essential to their scope (e.g., site address, work specifications). They are contractually bound to confidentiality and data security standards.
Legal & Safety Requirements: If required by law, regulation, or valid legal process; to protect our rights, safety, or property; or to prevent fraud.
Business Transfers: In the event of a merger, acquisition, or asset sale, client data may be transferred under confidentiality assurances. You will be notified via email or website notice.
With Your Consent: For any purpose disclosed at the time of collection or subsequently authorized by you in writing.

We require all third parties handling your data to implement security measures equivalent to our own.

5. DATA SECURITY MEASURES

HED Construction LLC employs layered administrative, technical, and physical safeguards:

All digital files containing client information are stored on password-protected, encrypted devices and cloud platforms with multi-factor authentication.
Physical documents (contracts, plans) are secured in locked offices with restricted access.
Staff and subcontractors undergo mandatory confidentiality training. Non-disclosure agreements are signed prior to project involvement.
Payment transactions occur exclusively through Level 1 PCI-DSS-certified gateways; no full payment card data is retained on our systems.
Regular security audits and software updates mitigate vulnerabilities.
While no system is impervious to breach, we maintain an incident response protocol: immediate containment, forensic investigation, notification to affected individuals per Maryland law (Md. Code, Com. Law § 14-3501 et seq.), and regulatory reporting where required.

6. DATA RETENTION AND DELETION

We retain personal information only as long as necessary to fulfill the purposes outlined herein, unless longer retention is mandated by law:

Active project records: Retained throughout project duration plus warranty period (typically 1–7 years based on service type).
Financial and tax records: Retained for seven (7) years per IRS and Maryland requirements.
Marketing preferences: Retained until you unsubscribe or request deletion.
Website inquiry data: Retained for two (2) years to address follow-up questions.
Upon request and verification of identity, we will securely delete or anonymize your data, except where retention is legally required (e.g., lien documentation, warranty obligations). To submit a deletion request, contact us using the details in Section 12.

7. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your state of residence, you may exercise the following rights:

Access & Correction: Request a copy of personal data we hold about you or correct inaccuracies.
Deletion: Request deletion of data not required for legal/compliance purposes.
Opt-Out: Unsubscribe from marketing communications via the “unsubscribe” link in emails or by contacting us directly. Note: Project-related communications (safety alerts, scheduling) are essential to service delivery and cannot be opted out of during active projects.
Restriction/Limitation: Request temporary suspension of processing under specific circumstances.
Data Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.
Non-Discrimination: You will not receive different pricing or service quality for exercising privacy rights.
To exercise rights, email privacy@hedconstructionllc.com with “Privacy Request” in the subject line. We will verify your identity (e.g., via signed request, project details) before processing. Responses will be provided within forty-five (45) days, with potential extension permitted by law.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses essential cookies to enable core functionality (e.g., form submissions, session management). With your consent, we may deploy analytics cookies (via Google Analytics) to understand traffic patterns and improve content. We do not use cookies for cross-site behavioral advertising. You may manage cookie preferences through your browser settings (blocking or deleting cookies). Note: Disabling essential cookies may impair website functionality. We do not respond to “Do Not Track” (DNT) browser signals due to the absence of a universal standard, but we honor explicit user choices communicated directly to us.

9. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party sites (e.g., material suppliers, industry associations, social media profiles). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any external site before providing personal information. HED Construction LLC is not responsible for the content, privacy practices, or security of third-party platforms.

10. CHILDREN’S PRIVACY

Our services are exclusively for adults (18+ years) engaged in residential property decisions. We do not knowingly collect personal information from children under 13. If we become aware of such a collection, we will promptly delete the data. Contact us immediately if you believe a child has provided information to us.

11. CALIFORNIA RESIDENTS: YOUR CCPA RIGHTS

Pursuant to the California Consumer Privacy Act (CCPA), California residents have specific rights:

Right to Know: Request categories or specific pieces of personal information collected, disclosed, or sold in the preceding 12 months.
Right to Delete: Request deletion of personal information, subject to legal exceptions.
Right to Opt-Out: We do not “sell” personal information as defined by CCPA (i.e., exchange for monetary or other valuable consideration). We also do not “share” data for cross-context behavioral advertising. Thus, no opt-out mechanism is required, but we honor all privacy requests.
Right to Non-Discrimination: Exercising CCPA rights will not impact service quality, pricing, or eligibility.
To submit a CCPA request, use the contact details in Section 12. We will not require excessive verification steps. Authorized agents may submit requests on your behalf with valid proof of authorization.

12. NEVADA RESIDENTS AND OTHER STATE RIGHTS

Nevada residents may opt out of the sale of personal information. As HED Construction LLC does not sell personal information, no action is required. Residents of Colorado, Connecticut, Utah, Virginia, and other states with emerging privacy laws are afforded equivalent rights as described in Section 7. We monitor evolving legislation to ensure ongoing compliance.

13. INTERNATIONAL VISITORS

While HED Construction LLC primarily serves clients in Maryland and the Mid-Atlantic region, our website is accessible globally. If you access our site from outside the United States, please be aware that information will be transferred to, processed, and stored within the U.S. under U.S. privacy frameworks. By using our services, you consent to this transfer. We do not actively market to or target individuals outside the United States.

14. CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect operational changes, legal developments, or service enhancements. Revisions will be posted on our website with the updated “February 10, 2026.” Material changes affecting data usage will be communicated via email to active clients where feasible. Your continued engagement after updates signifies acceptance.

15. CONTACT US

Questions, concerns, or requests regarding this Privacy Policy or your personal information? Contact our Privacy Coordinator:

HED Construction LLC

Severn, Maryland

hedconstructionllc@gmail.com

240-475-1946

MHIC 159629 DCRA 410524000364

For verified privacy requests, please include your full name, project address (if applicable), and nature of inquiry. We respond to all legitimate requests within thirty (30) business days.

16. GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by the laws of the State of Maryland. Any disputes arising from data handling practices shall be subject to the exclusive jurisdiction of the courts in Anne Arundel County, Maryland.

Disclaimer: This Privacy Policy is a formal statement of HED Construction LLC’s data practices. It does not constitute a contractual agreement. HED Construction LLC adheres to all applicable federal, state, and local privacy laws, including but not limited to the Maryland Personal Information Protection Act. We recommend consulting independent legal counsel for advice specific to your situation. Policies are reviewed annually for relevance and compliance.