Refund Policy

Effective Date: February 10, 2026

Last Updated: February 10, 2026

1. INTRODUCTION AND POLICY FOUNDATION

HED Construction LLC (“Company,” “we,” “us,” or “our”), a Maryland-based residential construction and remodeling firm operating from Severn, Maryland since April 12, 2022, is committed to transparency, fairness, and accountability in all client engagements. This Refund Policy establishes clear, reasonable guidelines governing financial transactions related to our services—including deposits, progress payments, final payments, and circumstances potentially warranting refunds or credits. Our mission, “Transforming homes with quality craftsmanship and care,” extends to ethical financial practices that protect both client interests and our operational integrity. Construction services involve custom labor, material procurement, scheduling commitments, and irreversible work progression; therefore, refunds are evaluated within this context and governed by Maryland state law, the signed Project Contract, and the principles outlined herein. By engaging our services, through consultation requests, proposal acceptance, or contract execution, you acknowledge and agree to this Refund Policy. This policy complements but does not supersede the specific payment and termination clauses within your executed Project Contract. In case of conflict, the signed Contract controls. We reserve the right to update this policy; the version effective at contract execution governs your project.

2. DEPOSIT STRUCTURE AND NON-REFUNDABILITY

Upon signing a Project Contract, clients are required to remit an initial deposit typically ranging from 25% to 35% of the total contract price. This deposit serves critical business functions that render it non-refundable except under narrowly defined circumstances:

Material Procurement: Deposits enable immediate ordering of custom or lead-time-intensive materials (e.g., specialty tiles, cabinetry, fixtures) that are non-returnable or subject to restocking fees exceeding 20–50% of cost.
Scheduling Commitment: Acceptance of your deposit reserves our crew’s schedule for your project timeline, declining other potential engagements during that period.
Mobilization Costs: Deposits cover site preparation, equipment staging, permit applications, and administrative overhead specific to your project.
Design Finalization: For projects requiring custom plans or engineering, deposits fund third-party professional services that commence immediately upon contract execution.

Accordingly, deposits are non-refundable once the Contract is signed and work authorization is granted, except where: (i) HED Construction LLC fails to commence work within thirty (30) days of the agreed start date without Force Majeure justification; or (ii) Maryland law expressly mandates refundability under specific consumer protection statutes. Cancellation initiated by the client after contract execution forfeits the deposit in full. We strongly encourage clients to review all proposal details, material selections, and timelines thoroughly before signing to ensure alignment with expectations.

3. PROGRESS PAYMENTS AND REFUND ELIGIBILITY

Progress payments are tied to predefined project milestones (e.g., “framing complete,” “rough-in inspection passed”) as detailed in your Contract. These payments compensate for labor performed, materials installed, and subcontractor services rendered up to that milestone. Progress payments are non-refundable for completed work because:

Labor services are inherently consumed upon performance and cannot be “returned.”
Installed materials become permanently affixed to your property and lose resale value.
Subcontractors (e.g., electricians, plumbers) invoice us upon milestone completion; their fees are non-refundable.

Should a client request project termination after progress payments are made, refunds will not be issued for work verified as completed per the Contract’s milestone definitions. Any unused materials remaining onsite that retain full resale value and were not custom-ordered may be returned to suppliers at our discretion; any resulting supplier credit (minus restocking fees) may be applied toward outstanding balances or, if no balance remains, refunded to the client within sixty (60) days of project closeout. HED Construction LLC bears no obligation to accept returns of partially used materials, opened product containers, or custom-fabricated items.

4. FINAL PAYMENT AND POST-COMPLETION REFUNDS

The final payment, typically 10–15% of the contract price, is due upon the client’s sign-off of completed work following a walkthrough inspection. This payment structure protects clients by ensuring final compensation occurs only after satisfaction with deliverables. No refunds will be issued for the final payment once work is accepted and signed off, except under these limited conditions:

Warranty-Related Defects: Material or workmanship defects discovered within the one-year warranty period will be remedied through repair or replacement at our expense—not via monetary refund—unless repair is objectively impossible.
Breach of Contract: If HED Construction LLC materially fails to deliver work conforming to Contract specifications and refuses to remedy after written notice, a partial refund proportional to the deficient scope may be negotiated or adjudicated per Section 9.
Overpayment: Clerical errors resulting in client overpayment will be refunded within fourteen (14) business days of verification.

Client dissatisfaction with design choices they personally approved (e.g., color selections, layout decisions) does not constitute grounds for a refund after sign-off. We emphasize thorough review during design phases and milestone inspections to prevent post-completion disputes.

5. PROJECT TERMINATION BY CLIENT

Clients may terminate the Contract for convenience by providing fourteen (14) days’ written notice. Upon termination:

All deposits and progress payments for completed work are forfeited.
Client remains obligated for: (i) all labor and materials used through termination date; (ii) non-cancelable orders; (iii) demobilization costs (typically 5% of remaining contract value); and (iv) applicable restocking fees on ordered-but-unused materials.
Any balance owed after applying payments to incurred costs must be paid within fifteen (15) days.
Upon full settlement, HED Construction LLC will provide a lien waiver and vacate the site in a safe, broom-clean condition.

No refunds will be issued if termination results from client breach (e.g., non-payment, unsafe site conditions, abusive conduct). We reserve the right to suspend work immediately for safety violations or payment defaults without forfeiture of earned compensation.

6. PROJECT TERMINATION BY HED CONSTRUCTION LLC

We may terminate the Contract for cause with immediate effect if: (i) client fails to pay within ten (10) days of invoice due date; (ii) the client creates unsafe conditions endangering personnel; (iii) client engages in harassment or discrimination toward our team or subcontractors; or (iv) client violates law or building codes affecting project viability. Upon termination for cause:

All payments received are retained as compensation for work performed and costs incurred.
Client remains liable for outstanding balances for completed work and demobilization.
We reserve all rights under Maryland Mechanics’ Lien Law to secure payment.
No refunds are issued in termination-for-cause scenarios.

7. REFUNDS FOR UNFORESEEN CONDITIONS AND CHANGE ORDERS

Construction projects may encounter concealed conditions (e.g., structural rot, outdated wiring) not reasonably discoverable during initial assessment. When such conditions arise:

Work in the affected area halts immediately.
We provide written documentation and a Change Order detailing required remediation, cost, and timeline impact.
Client may approve the Change Order, request alternative solutions, or terminate the entire project with written notice.
If the client terminates solely due to unforeseen conditions, we will refund payments only for work not yet performed and materials not yet ordered. Deposits and payments for completed phases remain non-refundable. No refunds apply if the client approves the Change Order and later cancels.

8. WARRANTY REPAIRS VERSUS REFUNDS

Our one-year workmanship warranty (detailed in our Terms of Service) guarantees repair or replacement of defective work, not monetary refunds. Warranty claims require written notice with photographic evidence within the warranty period. Upon validation, we will schedule repairs at no cost to the client. Refunds are not offered as a warranty remedy except where: (i) repair is impossible due to product discontinuation or structural constraints; and (ii) replacement is impractical. In such rare cases, a proportional refund may be negotiated based on the diminished value attributable to the defect. Manufacturer warranties on materials (e.g., decking, fixtures) are handled directly by the manufacturer per their terms; we facilitate claims but do not issue refunds for manufacturer-covered items.

9. DISPUTE RESOLUTION AND REFUND CLAIMS

Should a refund dispute arise, we require the following process before any refund consideration:

Written Notice: Client must submit a detailed refund request via email within thirty (30) days of the triggering event, specifying contractual basis, amount sought, and supporting evidence.
Internal Review: Our management team will investigate within ten (10) business days and propose a resolution (refund, credit, repair, or denial with explanation).
Mediation: Unresolved disputes must undergo mediation in Anne Arundel County, Maryland, before litigation. Costs shared equally.
Legal Action: If mediation fails, either party may pursue remedies in Maryland courts. The prevailing party may recover reasonable attorney fees.

Refund requests submitted beyond thirty (30) days of the relevant event may be denied as untimely. All refunds, if approved, will be processed via the original payment method within thirty (30) days of written agreement.

10. MARYLAND CONSUMER PROTECTION COMPLIANCE

This policy adheres to Maryland Home Improvement Commission (MHIC) regulations and the Maryland Consumer Protection Act. We maintain MHIC license #XXXXX (to be inserted upon issuance) and comply with all state-mandated contract disclosures. Maryland law prohibits unconditional “no refund” clauses; therefore, this policy expressly permits refunds where required by law (e.g., contractor failure to commence work, material breach). However, Maryland courts consistently uphold non-refundability of deposits for custom services where the contractor has incurred costs or declined other work—a principle reflected herein. Clients may file complaints with the MHIC (1-410-230-6300) or the Maryland Attorney General’s Office if they believe this policy violates state law.

11. EXCEPTIONS AND MANAGEMENT DISCRETION

While this policy establishes standard practice, HED Construction LLC retains limited discretion to issue partial refunds or service credits in exceptional circumstances demonstrating good faith (e.g., significant project delay due to our error without Force Majeure justification). Such exceptions:

Require approval from the company’s ownership.
Will not exceed amounts already paid minus verifiable costs incurred.
Are granted solely as a gesture of goodwill, not admission of liability.
Do not create precedent for future projects.
No employee or representative is authorized to promise refunds contrary to this policy without written ownership approval.

12. REFUND PROCESSING AND TIMELINES

Approved refunds will be issued via the original payment method within thirty (30) calendar days of the signed settlement agreement. Credit card refunds may take an additional 5–10 business days to reflect per banking protocols. Check refunds will be mailed to the address on file. Refunds will not be processed until: (i) all outstanding balances are settled; (ii) site access is restored if work was suspended; and (iii) any lien waivers are executed as required.

13. ACKNOWLEDGEMENT AND CLIENT RESPONSIBILITIES

Clients acknowledge that construction services are custom, progressive, and non-reversible. By signing a Project Contract, clients confirm they:

Have reviewed all scope details, material selections, and payment schedules.
Understand deposits, secure scheduling, and material orders that cannot be canceled without cost.
Accept that payments correspond to work performed and materials consumed.
Have had the opportunity to consult independent advisors before contract execution.
We encourage clients to maintain open communication throughout projects to address concerns before they escalate to refund requests.

14. CONTACT FOR REFUND INQUIRIES

Refund requests must be submitted in writing to:

HED Construction LLC

Attn: Refund Department

Severn, Maryland

hedconstructionllc@gmail.com

240-475-1946

MHIC 159629 DCRA 410524000364

Verbal refund requests cannot be processed. Include your full name, project address, contract date, and detailed justification. We respond to all legitimate inquiries within ten (10) business days.

Disclaimer: This Refund Policy is a standard business practice document for HED Construction LLC and does not constitute legal advice. It is designed to comply with Maryland law, but does not waive any rights you may have under state or federal consumer protection statutes. HED Construction LLC recommends clients consult independent legal counsel before signing construction contracts. Policies are subject to change; the version effective at contract execution governs your project.